Bill uncovered one of the largest Ponzi schemes in U.S. history involving $6 billion in loans

by Placerville Newswire / Nov 15, 2018 / comments


EL DORADO HILLS, Calif., Nov. 14, 2018 /PRNewswire/ -- Intellaegis, Inc. dba masterQueue, an innovator in debt collection software, today announced it has named former Ally Executive Vice President over all of their pre-charge off loan servicing, Bill Ploog, to its leadership team as masterQueue's Operational Strategist.

Ploog joins Intellaegis investor, Chief Strategist and former CoreLogix co-founder Steve Schroeder, as well as John and Perla Lewis, co-founders of the masterQueue platform, to round out the team that is tasked with overseeing the company's 2019 expansion plans.

In addition to adding Ploog, masterQueue also announced it was selected as a Top 3 Finalist for the Sacramento Regions Most Innovative Software. Also, their lead software developer, Sean Downey, is being honored this week during Used Car Week 2018, the auto finance industries largest annual conference. Downey is being recognized as one of the Top 40 people in the auto finance industry under 40 years old, and the only software developer receiving this honor.

masterQueue's being named a finalist in the Sacramento Regions Most Innovative Software award competition is another point of recognition for one of the Auto Finance Industries leading FinTech platforms.

"When we launched at Finovate in 2011, we knew if we could automatically gather unstructured skip tracing data and add structure in the form of AI and workflow around the use of the data, we could create a compelling platform to automate the historically manual, time consuming skip tracing process.  Although we're in the early stages of AI in debt collection, we're honored to receive this recognition alongside some amazing local innovators," said John Lewis as he spoke about the 9th startup he and his wife and business partner Perla have founded, all in the Auto Finance space.

This recognition comes on the heels of masterQueue being named by Banking CIO Magazine as a Top-10 FinTech Software in 2017, and in 2016, masterQueue was named by American Banker as one of the Top-20 FinTech software companies to watch. In regard to the recognition Sr. Developer Sean Downey is receiving, masterQueue's CISO Jack Merry had this to say:

"Sean has been with us eight years and he oversaw the difficult transition of our development team seamlessly moving the masterQueue platform from its original lead developer to being under Sean's control, which is no small feat for a platform with well over a million lines of code. His being recognized as one of the top developers in the auto finance industry is well deserved. The timing of this award being presented at Used Car Week, a day prior to the release of the most significant feature to date in masterQueue, the new callQueue, is appropriate."

The callQueue is a feature in the masterQueue SaaS platform that provides data gathering automation and big data organization with State and Federal regulatory calling compliance, eliminating a tedious manual process most debt collection departments struggle with. The callQueue streamlines the ability for lenders who are trying to establish contact with customers who are behind in payments. The callQueue allows the debt collector the ability to seamlessly Gather, Organize and Track data and the calling process in one system. This gives them the ability to offer assistance to the customer before the loan goes too far delinquent. Prior to masterQueue, this was a time-consuming manual process of gathering phone numbers to contact customers that lenders had lost touch with. The callQueue also allows lenders and their 3rd party vendors to meet and track Fair Debt Collection Practices Act rule 804 in regard to regulatory compliance in the gathering and use of 3rd party location information. The first version of the callQueue has been in existence for over a year and it's been extensively used by one of the leading nationwide collateral recovery services, and a long time masterQueue customer; Del Mar Recovery Solutions  ( of Carlsbad, CA.

"We've been using the callQueue in late stage skip tracing for various lenders since masterQueue rolled it out to us over a year ago, however, where our clients now see the biggest lift is when they assign the accounts to us earlier in the delinquency lifecycle, as then we're able to help the customer and the lender get in touch to hopefully work out a solution before repossession is the last remaining alternative. We're excited to see and start using the changes coming in the newest version of this product," said Josh Elias, CEO of DelMar.

In another key move that brings Intellaegis additional industry expertise and leadership, Bill Ploog joins the team as masterQueue's Operational Strategist. Bill brings to the table thirty-three years of driving operational improvements, including twenty-two years in executive positions. While at General Motors Acceptance Corporation / Ally, Bill transformed its collections organization to  successfully handle substantial non-prime / sub-prime growth in Ally's $84 billionportfolio, overseeing a staff of 2000. He engineered and built the call center foundation for the award-winning Ally Bank customer experience. Bill also spearheaded the concept and operational expansion of a website (SmartAuction) to remarket vehicles online,  which changed the automotive remarketing industry forever. He also orchestrated the reengineering of GMAC's wholesale lending policies and procedures for its $16 billion book of business after Bill uncovered one of the largest Ponzi schemes in U.S. history involving $6 billion in loans. Bill's experiences and knowledge are a significant addition to the masterQueue team.