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Unseen Heroes: Inside El Dorado County’s Emergency Dispatch Center During NPSTW 2025

National Public Safety Telecommunicators Week El Dorado County

Cris Alarcon by Cris Alarcon
April 15, 2025
in Government
458 19
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Unseen Heroes: Inside El Dorado County’s Emergency Dispatch Center During NPSTW 2025

CAL FIRE, Amador-El Dorado Unit

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By Cris Alarcon, InEDC Writer. (April 13, 2025) —

Behind the sign at the Camino Interagency Emergency Command Center (ECC) in El Dorado County lies a team of dedicated professionals who are the first point of contact during emergencies. These dispatchers at CAL FIRE Amador-El Dorado Unit (AEU) serve as the critical link between distress calls and emergency response teams.​

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In 2024, the Camino ECC managed 36,995 incidents and handled 34,363 emergency calls, each representing a potential life saved or disaster mitigated . Operating 24/7, including weekends and holidays, these dispatchers coordinate responses to wildfires, medical emergencies, and other crises, ensuring that help arrives promptly.​

National Public Safety Telecommunicators Week (NPSTW), observed from April 13–19, 2025, recognizes the invaluable contributions of these unseen heroes. Established in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office and nationally recognized since 1994, NPSTW honors the dedication and service of public safety telecommunicators .

As residents of El Dorado County, it’s essential to acknowledge and appreciate the calm, composed voices that guide emergency responses. Their expertise and commitment play a vital role in safeguarding our community.​

For more information on NPSTW and ways to show appreciation, visit npstw.org.

Cris Alarcon

Cris Alarcon

Former Member: Executive Board of Directors, Treasurer, Boys & Girl Club of El Dorado County Western Slope. - Former Member: Board of Directors, Treasurer, Food Bank of El Dorado County. - Opening Team Dealer at Red Hawk Casino - Retried EDC Elections Department Inspector. - Youngest Charter Member of the Hangtown Kennel Club. - Political Strategist and Campaign Manager.

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© 2023 Placerville Newswire Commentary is produced by the Placerville Newswire, a private service focusing on Placerville Local Area issues. All conclusions expressed in this publication should be understood to be solely those of the author(s). You may find us in El Dorado County Placerville, CA 95667